Thanks for your business with WEB801.
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Our goal is to help you create a website that acts as a profitable, trackable employee for your business. In order to help accomplish that goal, we provide the following services as part of our monthly maintenance service.*
Daily backup of your website & components
Every day we back up the site in case something were to happen (ie. User error, code malfunction, etc.). This helps clients not be too afraid to make updates because, worst case, we’ll have a back-up and you won’t have to pay for us to revert to yesterday’s version of the website.
Malware & Hacking Prevention
We use a software on our server to assist in the prevention of malware and hacking. Or, if something does happen, the software notifies our team so information won’t be compromised.
SSL Certificate
An SSL certificate is like a special lock that keeps information safe when you visit a website. It makes sure that things like your passwords or credit card numbers are scrambled so that nobody else can understand them while they travel between your computer and the website. It also confirms that the website you’re visiting is the real deal and not a fake one trying to steal your information. Google cares about this and will penalize a website without
it.
Basic Level Support
If you have questions about how to use the website, you’re welcome to email us, text us, call us. This is generally 30-45 minutes of Q&A support per month. We also provide video tutorials on a case by case basis.
Basic Level Support does NOT include our team updating content for you, removing content for you, adding new pages of content for you, or add/editing images for you. It also does NOT include design or programming services. All these services are priced either on a hourly rate or project basis.
Ongoing Training
Here are a few basic training videos that could be helpful in sequential order:
Step 1: How to Login to Your New Website
Step 2: How to Edit Pages on Your Website
Step 3: How to Resize Images
Step 4: How to Create New Pages on Your Website
How to Use Canva for FREE!
How to Use Canva to Edit Images
The Basics of Editing Landing Pages with ACF
5 Blogging Tips for Beginners that Actually WORK
Want to see more tutorial videos like this?
If we travel to the location of the client to provide a training session, this is outside the scope of “Basic Level Support” and will be billed at our hourly rate of $135/hour.
Developer Licensed Plugins:
A developer licensed plugin is a special software add-on that developers purchase to enhance the features or functionality of their websites or applications. It typically grants developers access to additional tools, resources, or capabilities to customize and improve their projects according to their specific needs or requirements. Per our terms, if a client decides to move to another service provider, they can either purchase the list of developer licensed plugins, or said plugins will be turned off prior to
transfer of the website.
Spam Prevention Software
The Spam Prevention Software is to help protect against getting leads that aren’t real and wasting your time trying to contact them.
We have found a solution that starts at $10/month (billed annually) that will assist in preventing spam leads and comments on your site.
If you’d like us to add that software, contact us today for a free consultation.
* Monthly agreements vary; not all services may be provided as part of your monthly maintenance package. See your signed agreement for further details.